Shipping Policy

1. Overview

As an IT services company, XEFORT SOLUTIONS primarily delivers digital products and services. This policy outlines our delivery methods for various types of deliverables, including digital services, software products, physical materials, and project documentation.

2. Digital Service Delivery

2.1 Software and Applications

Digital deliverables are provided through:

• Cloud Deployment: Direct deployment to client's hosting environment
• Repository Access: Secure code repository with full documentation
• Download Links: Secure download portal for application files
• Email Delivery: Small files and documents via encrypted email
• Secure File Transfer: Large files via SFTP or secure cloud storage

2.2 Web Services and Cloud Solutions

Cloud-based services are delivered via:

• Direct deployment to production environments
• Staging environment setup for testing
• API keys and access credentials
• Configuration files and documentation

3. Project Deliverable Timeline

3.1 Standard Delivery Schedule

Typical delivery timelines by service type:

• Web Development: 2-12 weeks depending on complexity
• Mobile Apps: 4-16 weeks for complete development
• Cloud Infrastructure: 1-4 weeks for setup and deployment
• AI/ML Solutions: 4-20 weeks including model training
• Cybersecurity Audits: 1-3 weeks for comprehensive review
• Custom Software: 6-24 weeks based on requirements

3.2 Milestone-Based Delivery

Large projects are delivered in phases with clearly defined milestones. Each milestone includes specific deliverables, testing requirements, and client approval checkpoints.

4. Physical Product Delivery

4.1 Hardware and Equipment

For projects requiring physical hardware:

• Domestic Shipping: 3-7 business days via standard courier
• International Shipping: 7-21 business days depending on destination
• Express Delivery: 1-3 business days for urgent requirements
• White-Glove Service: On-site delivery and setup for complex systems

4.2 Documentation and Materials

Physical documentation when requested:

• Printed technical documentation
• USB drives with project files
• Training materials and guides
• Branded promotional materials

5. Delivery Methods and Security

5.1 Secure Digital Delivery

All digital deliveries include:

• End-to-end encryption for file transfers
• Multi-factor authentication for access
• Audit trails and delivery confirmations
• Backup copies in secure cloud storage
• Version control and change tracking

5.2 Physical Delivery Security

Physical shipments include:

• Tracking numbers and delivery confirmation
• Insurance coverage for valuable items
• Signature required delivery options
• Secure packaging and handling

6. International Delivery

6.1 Global Digital Services

Digital services are available globally with 24/7 delivery capability. Cloud deployments can be configured for optimal performance in client's geographic region.

6.2 International Physical Shipping

International shipments are subject to:

• Customs duties and import taxes (client responsibility)
• Extended delivery times for customs processing
• Export control compliance requirements
• Local delivery restrictions and regulations

7. Delivery Delays and Issues

7.1 Potential Delay Factors

Delivery may be delayed due to:

• Scope changes or additional requirements
• Client feedback and approval cycles
• Technical challenges or integration issues
• Third-party service dependencies
• Force majeure events

7.2 Communication Protocol

We maintain transparent communication about project status and proactively notify clients of any potential delays with updated timelines and mitigation plans.

8. Delivery Confirmation and Acceptance

8.1 Digital Delivery Confirmation

Digital deliveries are confirmed through:

• Email confirmation with delivery details
• Client testing and approval process
• Signed acceptance documentation
• User acceptance testing (UAT) completion

8.2 Physical Delivery Confirmation

Physical deliveries include:

• Delivery receipt and signature
• Condition verification upon receipt
• Installation and setup confirmation (if applicable)
• Documentation handover acknowledgment

9. Post-Delivery Support

All deliveries include initial support period for issue resolution and clarification. Extended support and maintenance services are available through separate service agreements.

10. Contact for Delivery Issues

For questions about delivery status or issues: